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Returns Policy

We certainly hope you love your new Shnuggle products and if you have any queries please contact us first on hello@shnuggle.co.uk and we will try to help as best as we can. However, if your mind is made up and you wish to return your items please see return information below:

Change of mind

If you have changed your mind and wish to your return your item firstly please notify us hello@shnuggle.co.uk within 30 days of receiving your order for us to enable to authorise the return. In the email you must include your order number, item you wish to return and reason for return. Any parcels that are returned to us without authorisation will be refused.

The cost of returning the item will not be reimbursed and we recommend you use a postal service that insures you for the value of the goods and allows you to track your parcel. Please include your returns slip with order details in the return so we can easily identify this when back in our warehouse, failure to include this information may result in us unable to issue the refund.

Goods returned to us must be returned unused, without damaged packaging and in a re-saleable condition.

**Please note: For health and hygiene reasons we are unable to offer refunds on mattresses, dressing sets and bedding unless they are returned sealed and unopened in their original packaging. Any nursery furniture which has been assembled cannot be returned unless there is a fault in which case, we can investigate this for you and get it fixed.

Once the item has been processed and authorised your refund will include the full price of goods. For bundles with single items returned this will be calculated by the percentage of the price in which you purchased it at. The refund will be issued to the original payment method used and will be completed within 14 days of receipt of the goods.

We reserve the right to make a deduction from the amount of any refund for loss in value of the products returned where the products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the products beyond what is necessary to establish the nature, characteristics and functioning of the products.

Wrong product ordered

We can understand items may have been ordered by mistake but not to worry, if you have noticed this please get in touch as soon as you can and if it hasn’t left our warehouse we can refund and cancel the order for you (orders normally ship the next working day of the order being placed). For orders that have already left our warehouse we ask you to accept the delivery and have the items sent back to us unopened and in their original packaging. The cost of returning this will not be reimbursed.

Delivery Damage/Product Damage

We appreciate that parents like to plan in advance of babies arrival and all items purchased aren’t for immediate use so to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived we ask you to contact us with images of any damage to the item and the packaging within 5 days of delivery so that any problems can be rectified immediately. Replacement parts can be sent out at our cost to fix the issue promptly.

Fault under guarantee

Shnuggle guarantees all products for 12 months from the purchase date. This will cover replacement parts shipped to you at our cost, if you need a replacement part under guarantee simply contact us with your proof of purchase and a description of fault/images and we will get things fixed for you.

Please note our guarantee does not cover the items for a) general wear & tear, b) damage due to not following the care label and c) stains or spills