Delivery & Returns
In order to protect you against fraudulent card use on our website, all orders are subject to security screening. We can only deliver to the address at which your payment card is registered. Please contact customer services as soon as your order has been placed if you wish to change your delivery address. Any irregularities found may mean your order is not processed.
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Your order will be confirmed by email, and then when your order is marked as dispatched you will receive another email. Standard free delivery takes 5-7 working days. Expedited delivery will be within 2 working days of order.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Shnuggle Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Shnuggle Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Shnuggle Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.