Frequently Asked Questions

If your order has gone through successfully, you will receive an order confirmation email. This can sometimes be filtered into your junk mail or spam inbox depending on your settings. If you check there and still don’t see one, please get in touch with us at hello@shnuggle.co.uk.

Yes. All Shnuggle products are free of BPA, PVC, lead and phthalates and pass all EU and UK safety standards required. All materials used are also compliant with international REACH safety standards

We use DPD to deliver all orders placed through shnuggle.com that are going to the UK and Ireland. Providing you have added your mobile number when you placed your order, DPD will send an SMS with a 1-hour delivery window, which you can change if it is not suitable.

Shnuggle only operate as an online store, but we have many retailers stocking our products. You can find these listed here.

If you would like to amend your order, please email us at hello@shnuggle.co.uk. We aim to process all orders before 10am each morning. Please note that we cannot guarantee amendments submitted after this.

Yes. If you can get in touch with us at hello@shnuggle.co.uk, list your order number and the part you are missing and we will arrange this as soon as we can.

Shnuggle have distributors in approximately 30 countries. To check if they can deliver to you please refer to our stockist page.

Yes. The Shnuggle baby bath is designed to be used from birth to 12+ months

The base for the Dreami and Classic Moses basket is made from polyethylene and manufactured in the UK.

Yes. Both baskets include the Cosy Quilted mattress.

To help explain the differences between our Classic Moses basket and the Dreami Sleeper we have created a short blog.