We love to hear from our customers! If you haven't found the exact answer you're looking for please get in touch with our team.Contact Us
The mattress has a quilted cover that can be removed and washed at a hand wash cycle with a maximum of 30 degrees, do not tumble dry or iron.
Yes, you would need the Shnuggle Air Crib in order to complete the conversion. If you do order both, the Crib and the Cot Conversion, you will also need to add a Shnuggle Air cot mattress as well.
Once your baby can sit up or roll over they need to be moved to a sleeping area with taller sides in order to be safe. Once your baby outgrows the crib (they start to roll over or sit) they should be moved to the cot for their own safety.
Rather than offering a height adjustable cot we chose to create a (more compact) bedside crib which can be used freestanding if you wish, and then converts to a cot when your baby is able to roll over or sit. This gives parents more room to have baby in their bedroom as per sleep safety guidelines during the all important first months for sleep safety.
We advise against the use of sleep positioners and other padded items for use in the Air due to the advice of the lullaby trust as per below:
“The safest place for a baby to sleep is a separate cot, crib or Moses basket. We recommend a firm, flat, waterproof mattress.
There are some items that we would not recommend
The key things are to make sure the mattress is firm, entirely flat with no raised or cushioned areas and waterproof and the cot is kept free of bumpers, toys and loose bedding. Pillows and duvets should not be used for babies under 12 months.”
Mobiles which would clamp to a cot through the bars of the cot will not attach to air, but some which clamp over an edge may be compatible provided that they can clamp to a tube/ rail of around 30mm thick.
We can’t guarantee the safety of any non-Shnuggle products when used in conjunction with the Air.
Yes, the side on the Air crib can be unzipped and laid flat on the adult mattress for extra support to provide easy access to baby in the night.
The side panel can be left down at any time as long as an adult is awake and supervising the baby. If an adult is not supervising the baby, the side panels should be zipped up, there must also be no more than a 3cm gap between crib and adult bed.
The textile elements of air can be hand washed or washed in a machine on a hand wash cycle at 30°C
The Lullaby Trust has no evidence that putting twins in the same cot, in the early months, places them at greater risk of sudden infant death.
However, there are some things you can do to increase safety:
By the time the twins are big enough to roll over they should be moved into their own separate cots. All the safer sleep advice applicable to single babies should be followed whether the babies are in the cot together or not.
Yes, you can adjust the angle on the Air Bedside Crib to raise baby’s head above their feet to provide relief for reflux and colic.
The recline is adjusted by changing the length of the feet fittings
We strongly advise against using the recline function in the Cot assembly
The recline function is only possible if your bed height (floor to mattress) is more than 46cm from the floor.
The Shnuggle Air is intended for use as a piece of furniture as opposed to for travel.
Yes the legs have a hidden height adjustment mechanism which can be set to match your bed height when you build your Air.
There are some beds which we do not advise use of the bedside crib with, however you can use the crib as a ‘standalone’ crib.
For normal use, with the option of a side opening, there must be no more than 3cm gap between the bedside crib and the adult bed. If the gap exceeds 3cm, we recommend the mesh wall is zipped up at all times.
43- 64cm measured from the floor to the top of the mattress.
It can be used with beds above 64cm from floor but drop side feature may not be accessible. With very high beds keep in mind you will need to reach a little further to lift baby out.
Shnuggle mattresse covers are water resistant rather than waterproof in order to maximise it’s breathability.
We have waterproof sheets available for crib, cot and moses mattress available to purchase on our website
Shnuggle Air mattresses are made from a breathable fibre mesh to help promote airflow and temperature control whereas with other mattresses on the market they are made from PU foam.
Crib has a standard ‘rectangular’ mattress shape and is 83cm long 50cm wide 3cm thick.
Cot has an ‘Oval’ mattress shape and is 120cm Long 60cm wide 7cm thick.
We cannot guarantee that mattresses from other suppliers are safe for use with Air.
They are made from a breathable fibre mesh to help promote airflow and temperature control.
Inner – Polyester
Wadding – High breathability polyester fibre matrix
Outer – Water repellent polypropylene
Our unique breathable mattress comes with the crib but is sold separately to the cot kit. If you wish to purchase the crib mattress seperately please contact firstname.lastname@example.org for further information.
We do not classify air products by baby weight, but by the behavioural development of the baby.
For the crib: 0-6 months or until baby starts to sit with a maximum weight of 9kg.
For the cot: When baby starts to climb out of the cot or reaches around 890mm height (this is around 2 years old) they should graduate to bed. A maximum weight of 13kg.
Yes all of our products are rigoursly tested to meet these standards:
The air is manufactured in China by factories with strict quality control standards, our cot mattresses are manufactured in the UK.
If the moonlight is fully charged this will last about 3 nights on child mode
Yes, the strap and button is used and specifially designed for this function
We designed the moonlight with low light levels to promote a more restful sleep. The temperature light cannot be disabled when plugged in but if you take the plug out of the wall it will turn off for you.
We guarantee our products for 12 months from the purchase date. This covers replacement parts shipped to you at our cost. If you need a replacement part under guarantee, simply contact us with details of your purchase date, place of purchase and we will get things sorted out for you quickly.
Please note that the guarantee does not cover items for a) wear & tear, b) damage due to not following the care label and c) stains or spills.
Please contact our customer service team email@example.com who will take you through the troubleshooting process
2 metre cable
Any standard outlet, with a plug USB adapter which is rated at 5v DC plug less than or equal to 5Amp (5A) or even a PC or USB plug is suitable.
Yes, but it contains a rechargeable Lithium Ion Battery so must be carried in hand luggage if flying.
No, the lights used in Moonlight are cool-touch LEDs
Charge time for empty battery ~ 1 hour 20 mins
Battery life at 20% brightness 33 hours
Battery life at 100% brightness 10 hours
As part of the independent Lab testing Shnuggle always have carried out on new products, we tested Moonlight to pass international bite testing and toy safety standards.
All parts are fixed in place to improve safety so unfortunately we cannot offer replacement straps.
Gently clean with a baby wipe. Do not use harsh or abrasive cleaning chemicals, do not immerse in water.
Silicone, faux leather and plastic. All BPA and Pthalate free materials and all toxicity tested.
Check the details printed on your plug. 5V DC plug less than or equal to 5Amp (5A) rating is suitable
Yes, as stated in the user instructions, a 5v DC plug less than or equal to 5Amp (5A) rating is suitable.
It comes with a USB lead and guidance on suitable parts and chargers
Yes, we have designed Moonlight with small children in mind, and one of the reasons there are no buttons or switches. Moonlight understands when a child (or adult) wants light and typically lights up when interacted with, gently going through sunset function to promote sleep when left undisturbed.
In adult mode Moonlight will light up with a low light when moved or picked up, it can be made brighter by turning upside down and back up again.
Yes – it doesn’t get hot and will automatically switch off after 10 hours undisturbed to save battery. The base temperature light is always on as long as the dock is plugged in.
Yes, EN71 parts 1-3, toxicity testing. The LEDs and batteries are compliant with international safety standards and the product is tested safe for electromagnetic emissions.
Yes, but it is not suitable for teeting and is not a toy. The light is tested as safe for babies’ eyes and all materials area non-toxic, BPA free and phthalate free. We don’t recommend leaving baby alone with the nightlight in the cot or crib.
Yes of course. Simply email firstname.lastname@example.org and we can send you a PDF copy to your email address.
If your order has gone through successfully, you will receive an order confirmation email. This can sometimes be filtered into your junk mail or spam inbox depending on your settings. If you check there and still don’t see one, please get in touch with us at email@example.com.
Yes. All Shnuggle products are free of BPA, PVC, lead and phthalates and pass all EU and UK safety standards required. All materials used are also compliant with international REACH safety standards
We use DPD to deliver all orders placed through shnuggle.com that are going to the UK and Ireland. Providing you have added your mobile number when you placed your order, DPD will send an SMS with a 1-hour delivery window, which you can change if it is not suitable.
Shnuggle only operate as an online store, but we have many retailers stocking our products. You can find these listed here.
If you would like to amend your order, please email us at firstname.lastname@example.org. We aim to process all orders before 10am each morning. Please note that we cannot guarantee amendments submitted after this.
Yes. If you can get in touch with us at email@example.com, list your order number and the part you are missing and we will arrange this as soon as we can.
Shnuggle have distributors in approximately 30 countries. To check if they can deliver to you please refer to our stockist page.
Yes. The Shnuggle baby bath is designed to be used from birth to 12+ months
The base for the Dreami and Classic Moses basket is made from polyethylene and manufactured in the UK.
Yes. Both baskets include a quilted moses basket mattress. You can also buy a replacement moses mattress
To help explain the differences between our Classic Moses basket and the Dreami Sleeper we have created a short blog.
By parents for parents
Member since 2010
All products rigorously tested to industry standards