Frequently Asked Questions

Any standard outlet, with a plug USB adapter which is rated at 5v DC plug less than or equal to 5Amp (5A) or even a PC or USB plug is suitable.

Yes, but it contains a rechargeable Lithium Ion Battery so must be carried in hand luggage if flying.

No, the lights used in Moonlight are cool-touch LEDs

Charge time for empty battery ~ 1 hour 20 mins

Battery life at 20% brightness 33 hours

Battery life at 100% brightness 10 hours

As part of the independent Lab testing Shnuggle always have carried out on new products, we tested Moonlight to pass international bite testing and toy safety standards.

All parts are fixed in place to improve safety so unfortunately we cannot offer replacement straps.

Gently clean with a baby wipe.  Do not use harsh or abrasive cleaning chemicals, do not immerse in water.

No

Silicone, faux leather and plastic.  All BPA and Pthalate free materials and all toxicity tested.

Check the details printed on your plug.  5V DC plug less than or equal to 5Amp (5A) rating is suitable

Yes, as stated in the user instructions, a 5v DC plug less than or equal to 5Amp (5A) rating is suitable.

It comes with a USB lead and guidance on suitable parts and chargers

Yes, we have designed Moonlight with small children in mind, and one of the reasons there are no buttons or switches.  Moonlight understands when a child (or adult) wants light and typically lights up when interacted with, gently going through sunset function to promote sleep when left undisturbed.

In adult mode Moonlight will light up with a low light when moved or picked up, it can be made brighter by turning upside down and back up again.

Yes – it doesn’t get hot and will automatically switch off after 10 hours undisturbed to save battery.  The base temperature light is always on as long as the dock is plugged in.

Yes

Yes, EN71 parts 1-3, toxicity testing.  The LEDs and batteries are compliant with international safety standards and the product is tested safe for electromagnetic emissions.

Yes, but it is not suitable for teeting and is not a toy.  The light is tested as safe for babies’ eyes and all materials area non-toxic, BPA free and phthalate free.  We don’t recommend leaving baby alone with the nightlight in the cot or crib.

Yes of course. Simply email hello@shnuggle.co.uk and we can send you a PDF copy to your email address.

If your order has gone through successfully, you will receive an order confirmation email. This can sometimes be filtered into your junk mail or spam inbox depending on your settings. If you check there and still don’t see one, please get in touch with us at hello@shnuggle.co.uk.

Yes. All Shnuggle products are free of BPA, PVC, lead and phthalates and pass all EU and UK safety standards required. All materials used are also compliant with international REACH safety standards

We use DPD to deliver all orders placed through shnuggle.com that are going to the UK and Ireland. Providing you have added your mobile number when you placed your order, DPD will send an SMS with a 1-hour delivery window, which you can change if it is not suitable.

Shnuggle only operate as an online store, but we have many retailers stocking our products. You can find these listed here.

If you would like to amend your order, please email us at hello@shnuggle.co.uk. We aim to process all orders before 10am each morning. Please note that we cannot guarantee amendments submitted after this.

Yes. If you can get in touch with us at hello@shnuggle.co.uk, list your order number and the part you are missing and we will arrange this as soon as we can.

Shnuggle have distributors in approximately 30 countries. To check if they can deliver to you please refer to our stockist page.

Yes. The Shnuggle baby bath is designed to be used from birth to 12+ months

The base for the Dreami and Classic Moses basket is made from polyethylene and manufactured in the UK.

Yes. Both baskets include a quilted moses basket mattress.  You can also buy a replacement moses mattress

To help explain the differences between our Classic Moses basket and the Dreami Sleeper we have created a short blog.